Have you ever had a customer complain that you or your staff said something that was not strictly accurate? Have you ever wondered what your staff are saying all day to your customers? Have you ever heard or received a hoax telephone call that cost your company dearly? Have you ever wanted to substantiate or prove what was actually said in a telephone or radio conversation? Do you simply want to improve the efficiency of your telephone staff?

If you have then, Electrodata Recorders Pty Ltd, an Australian company, has the answers.  We have been assisting Companies and Governments since 1970 to minimise their risk exposure to these and many other issues associated with not keeping verbal records, through recording of voice communications. as well as improving staff efficiency.

Recording of telephone and radio conversations either on an ongoing basis or as needed means you and your company can reduce or eliminate the risks associated with:

• Hoax Calls
• Voice based business transactions
• Customer complaints
• Telephone behaviour of staff

Call recording gives you a greater control over your day to day business interactions, improves customer relations by enabling you to measure and track the level of service your customers are getting and ultimately enables you to increase your company’s profitability.

We assist our clients by providing them with a range of solutions, from a single telephone to complete organisation-wide solutions that record telephones, radios, and/or microphone based voice communications.

Our innovative range of call recording and quality assurance products - variously called voice logging recorders, digital voice recorders, call recorders, or simply loggers - can interface to virtually any telephone, radio or CRM system you may be using to provide replayed calls, statistical call data and staff calibration information delivered to any point on you network. In this way we have improved the efficiency at thousands of organisations around the world where the spoken word is important. Call centres, emergency organisations and finance houses are but a few areas where our products, are saving time, money or even lives. Would you like to find out how easy and inexpensive it is to implement and use one of a range of voice recording and/or retrieval systems available? Find out more?