Welcome to the latest release of On the Record�, Electrodata's on-going newsletter. In this issue we are launching our Assurance voice logging recorder, designed with economy and functionality in mind to satisfy the SME market. Check it out below or on our website at http://www.electrodata.com.au

Also below is a customer testimonial from the Laminex Group, the award winning Australian surface finishing company who have recently installed an Electrodata recording system into their Melbourne call centre.

Finally we have upgraded our Advantage range of recorders and fully refurbished our website www.electrodata.com.au adding translations in 8 different languages to help you fully understand our products and services.

This is just a sampler of what we are doing, if you have any requirements or questions on recording, please contact us by phone, fax or email.

Tony, Mark, Karl, Cecil, Stan
Tel: +612 8844 9300
Fax: +612 8844 9399
sales@electrodata.com.au

Product launch - Assurance full recording
functionality for the cost-conscious

Electrodata proudly announces the latest in our long line of voice logging recorders, Assurance. Targeted specifically at the SME market, Assurance is designed to meet three key business needs, all aimed at minimising your costs:

• Low purchase price
• Low recurring costs little (or no) training required
• Simplicity of use and simple to install.

Designed and built in Australia, Assurance is based on Electrodata’s renowned heritage in voice logging recording. Whether for a small call centre or emergency services centre, with telephone or radio inputs, Assurance is for you.

Key Assurance features include:

• A stylish compact desktop case (can be mounted on a rack shelf),
• Space for up to 16 input channels,
• Secure replay and searching for calls at the recorder itself, or over the network using any Microsoft Internet browser,
• Archiving to DVD or Touchless operation (i.e. hard disk only).

Typical Assurance applications are logging of:

• Oral agreements made by call centres, e.g. mobile phone contracts,
• Telephone transactions made by finance traders,
• Radio communications at small emergency services sites and airports.

Superior Assurance capabilities not typically found in recorders in this price range include:

• Channel Checker, which constantly monitors inputs for activity,
• Analogue, digital or VoIP inputs,
• Time-line display of multiple calls,
• Short listing of target calls,
• Archive DVDs can be replayed on any PC with full security,
• All standard DVD formats supported (+/-R, +/-RW, DL, RAM),
• Remote diagnostic support,
• On-line training for operational staff.

To find out more of what Assurance can do for you click here

Laminex chooses Electrodata to improve their customer service

The Laminex Groups Customer Service Centre currently manages 1500 inbound and outbound telephone contacts per day. To improve their customer service process, Laminex has partnered with Electrodata to supply a call recording package which best suits their business needs. They randomly monitor calls for quality assurance and training purposes, to ensure staff are complying with company policy and procedure, as well as providing a high level of service to customers.

To quote Giselle Atgiaras - Customer Service Manger, "After considering several vendors, we chose the Electrodata Advantage recorder and Classic server, as it was a cost effective solution with all the features we required, as well as being easy to install and implement. The positive results have been instantaneous."

Cecil Triegaardt, Electrodata BDM, Southern Region, worked closely with Laminex to develop this solution. "Laminex are now achieving a greater level of efficiency and effectiveness during monitoring sessions. The Management team and simultaneously listen to recordings and objectively critique the calls, agreeing on any improvements that could be made for next time." Cecil says.

Giselle went on to say, "The system is very simple to navigate and use. Any disputes regarding goods supplied to customers and the accuracy of our orders can be resolved instantly, simply by finding the call and verifying what the customer asked for. In many instances, the system is generating revenue as we can apply any penalties and fees to customers for incorrect orders with 100% confidence."

At first Laminex staff were wary of the big brother aspect of the system, but Electrodata capacity to include a “do not record option on their telephone keypad means the agents privacy is maintained. This also retains the compliance with call monitoring legislation."

"Overall the implementation of the Electrodata call recording system has been a very positive result for the Laminex Group," Giselle affirmed.

The LAMINEX Group recently won the 2005 Australian Teleservices Award < 50 seats catogory Call Centre Award

To read more testimonials click here