Dear [NAME],

2007 is off to a great start. Sales have increased significantly over the last few months . A new Advantage software version has been released with many enhancements and increased reliability. VoIP recording is finally showing signs of becoming mainstream. Read more about the direction the market is taking below.

Another important step forward for Electrodata is that we have now entered into an outsourcing arrangement with a global manufacturer to assemble our recording systems. This means that we are still an Australian manufacturer but our lead times on new recorders should be significantly reduced while at the same time, increasing our ability to provide customers with improved levels of quality control.

A new Customer Service Manager will be starting in May. We hope that you will join us in giving him a warm welcome.

Once again we make a personal commitment to our loyal customers - our aim is to provide world-class products and service. Contact any of us directly should you have any concerns. 

Malcolm, Cecil, Karl & Chris

Tel: +612 8844 9300
Fax: +612 8844 9399

VoIP Recording? Electrodata eliminates the stress!

Quickly replacing legacy technology, VoIP is the telephony choice for many businesses big and small. There are many vendors of VoIP switches like Cisco, Avaya and Asterisk to name a few. Which system to invest in is a decision facing IT Managers that can be quite daunting. It is not only telephony that comes into the equation as there are many additional products that need to be integrated into the basic system to give you a rounded, viable telephony system.

Read more about VoIP recording here

Features: Time Line Replay

Do you ever need to investigate incidents that involve multiple channels? An example is an airline disaster where multiple planes are diverted and emergency crews are despatched. Who said what and when did they say it? Did A happen before B ? The Electrodata Time Line Replay feature was designed to recreate such scenarios. Time Line Replay simultaneously displays and replays calls from an on-screen time line across multiple channels.

Read more about our Time Line Replay here

Staff Profile: Cecil Triegaardt - Business Development Manager

Cecil heads our Melbourne office and manages our Southern Region sales, responsible for VIC, SA and TAS. He has a strong telecommunications background, with Ericsson and Nortel for 15 years, together with many years experience selling voice logging recording solutions. His involvement starts with initial customer discussions, and continues through the implementation, training and post-sales support process. Having a passion for Call Centres, the mass transportation segment in Victoria has been well served by Cecil and Electrodata, providing solutions to the two major airlines, both the metropolitan and rural rail networks, and the harbour port authorities.