In November, Electrodata will be exhibiting at the 2007 Mass Transport Security Conference: 7 - 8 November 2007 at Hilton on the Park in Melbourne. This year's conference will put the spot light on the need to secure the transport system, the areas around it and the people who use it, with a focus on securing those large scale events for which mass transport are essential.

We will be exhibiting and we have a number of FREE passes available for our customers for the 2-day conference. Please contact us giving us your details so that we may pre-register you for this event. If you are interested in attending, please do not hesitate as numbers are limited.

These are just some of the questions that customers using our products often ask themselves when they are trying to locate and retrieve a call. In general, all recorders will collect calls but finding a call efficiently and effectively is a different story. This is where Multi-Channel Time Line Replay comes in to its own.

A long-standing feature of Electrodata’s voice logging recorders is our unique multi-channel replay feature. This time saving feature is an extremely quick and easy way to spotlight busy or unusual call activity at a glance. It also provides a great overview of your business call flow instantly, without even needing to listen to a single call. 

In Time Line mode (diplayed below), you can replay all the displayed calls simultaneously on screen in surround sound to help you work out who said what? to whom? and when?

If you already own an Electrodata voice logging recorder based on Windows running Maxitrac V1.4 software or above (Including all versions of Advantage and Assurance) then you already have this feature in your system. To enable this view on your recorder, simply place a tick in the "View as Time Line" box at the bottom of the "Filter" dialog box as highlighted in blue in the following screenshot.

Once the Time Line Replay is selected, you can control which channels are replayed by toggling the mute button for each individual channel. Alternatively, if you need to zoom to a particular location to get more detail about the call, highlight the appropriate area with your mouse and then click "Zoom" => "Zoom Selection". Hopefully you already knew about this feature but for those of you that  didn't, we hope that you learnt something new about your voice recorder.

To learn more about how this feature can benefit you, please do not hesitate to call or email us for more information.

VoIP is quickly replacing legacy technology as the telephony choice for many businesses big and small. There are many vendors of VoIP switches like Cisco, Avaya and Asterisk to name a few. Which system to invest in is a decision facing IT Managers that can be quite daunting. It is not only telephony that comes into the equation as there are many additional products that need to be integrated into the basic system to give you a rounded, viable telephony system, that will not only deliver your telephony needs now, but also grows with your business into the future. There is still a lot of confusion about what the cost savings are and one of the issues now coming to the forefront of discussions is that of recording.

There are many ways to record VoIP and a few different protocols available, although SIP (Session Initiation Protocol) is by far the most popular.

There are many reasons companies record their communications, with quality assurance, training and protection from litigation being the main reasons. Setting meaningful training programs and allowing supervisors to monitor agent’s calls has always been one of the major benefits for recording. It is very important that prior to implementing any recording system that careful assessment is made of the analytics available and what value will be gained by purchasing them. Many hours can be spent in training IT staff in using a feature that gives no actual value to the business.

Installing any telephony system is quite disruptive to business. VoIP is no different. Vital hours can also be lost while your new telephone system is integrated with the recording system, which all affects your bottom line. Recording is often not thought of when the phone system is first installed and some VoIP switch vendors have recorder partners that have entered into exclusive contracts and therefore offer recorders that are often not the best solution for your needs, as they try to fit their generic solution into your telephone system rather than offering a solution that suits your requirements.

Electrodata Advantage recorders avoid many of these common problems. The VoIP Call Manager is not affected, using passive “Port Mirroring” to the recorder to allow for installation and operation with no telephone disruption. Electrodata Advantage recorders give you the confidence of 100% duty rating, powerful search, replay and other analytical features. Electrodata Advantage provides the tools to tailor training programs for your agents and business situation, without needing to employ additional IT staff to administer the analytics packages. For more information on how Electrodata recorders can enhance your business please contact us now.

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