Login
 
Home arrow News arrow Latest News
Latest News
Increase Profits with Electrodata

The following situation is quite common for businesses but Electrodata has you covered.

Picture this. It’s another great day for your business. The phones are running hot, orders are coming in and you are settled comfortably in anticipation of what lies ahead. Even the boss is amiable. Can you guess what happens next?

A customer calls in to complain that his delivery was wrong. He says that he only ordered 2 of those gizmos, not the five that were delivered. The question now is; who made the mistake? — The old adage that “The customer is always right” can be expensive. Of course, “The customer was wrong” argument can be just as damaging to your business if handled incorrectly and without evidence.

BUT NOT IF YOU RECORD YOUR INTERACTIONS WITH ELECTRODATA!

In the situations outlined above, recording the interactions on an Electrodata recorder would have improved your bottom line. You are a winner both ways if you have recorded the transaction, here’s why:

  • If the customer did only order 2 gizmos but you shipped 5, you have the proof to sort out the confusion. The results would be reduced errors in your procedures, improved training and more satisfied customers.
  • If the customer actually ordered 5, then you have the proof to bill him for the 5 that he ordered. He may not be happy but most people will alter there .

Telephone recording is a perfectly legal way of gaining knowledge into the operations of your own business and has been in use for decades in major industries such as banking, insurance, manufacturing and government.

 
ScenarioPlayer Launched

Our team of Engineers are always busy developing new products and features here at electrodata. As part of this process, we receive many requests for features from our customers. We are proud to announce that our latest customer requested feature presents the recorded data in an exported time-line replay on CD, DVD or even a USB memory stick as shown below.

ScenarioPlayer
A Scenario saved from an eXperience recorder

Obviously, this feature is of particular interest to the public safety and security sectors as call retrieval for use in a court room can sometimes be a time consuming task. The added issue of the possibility of the recordings being tampered with is also a concern to some. ScenarioPlayer fixes this by taking a snapshot of archived calls and securely recording them to the media of your choice. Just pick the channels you need and the time period and ScenarioPlayer does the rest. With one click of a button!

Contact us to learn more about this fantastic new feature.

 
Electrodata at Security Expo 2008

This year Electrodata will be showcasing its latest products at Security Expo 2008 in Sydney from the 26th to the 28th of August. It is a given these days that organisations, whether public, private or government require some form of security and we expect a diverse range of visitors from every business category. The following quote from the Expo's website highlights the amount of people that attended last year's show;

"Globally the focus on cutting edge security technology is rising. Security 2008, Australia's largest security exhibition will showcase over 150 exhibitors, 4,000+ visitors and is the most efficient way to keep abreast of the latest industry movements. If you're interested in any of the areas below, you'll find Security 2008 an invaluable experience" - www.securityexpo.com.au

img

Because we believe that Electrodata’s products and expertise can make a valuable contribution to your risk management effectiveness, assist with dispute resolutions, and improve call quality, we would welcome an opportunity to make a presentation to you if you choose to come by Stand L56 and see what we have on offer?

We are expecting to see a lot of existing customers at the show and anyone wishing to register can do so via their website or alternatively, contact us and we can take care of it for you.

Looking forward to seeing you at the show!

The Electrodata Team!

 
Electrodata Makes Deployment Quicker!

Traditionally, Recorders were always subject to budgetary planning and sometimes constraints, now we have made that deployment process easier.

Recently we established a partnership with a finance broker KRW Partners Pty Ltd. KRW makes financing business equipment purchases easy. Providing a full service finance brokerage, meaning that you only need to advise our sales person and we do the rest, relieving you of the hassle of the associated paperwork.

We can provide the best possible rates for all types of finance facilities from $2K to $20M through our affiliations with major lending institutions and smaller boutique funders. Since 1986, KRW has been assisting commercial and government entities with their financing requirements. Clients include single

operator businesses, small to medium companies, multi national corporations, and government departments of all levels.

Consider these benefits

  • Easy Funding - 100% financing of equipment. Equity is generally not required.
  • Tax Deductibility - Rental payments are fully tax deductible whilst other facilities generate deductions via depreciation and interest.
  • Preserve Credit Lines - Consider this as an additional funding source, freeing up traditional credit lines for business and investment purposes.
  • Protection against obsolescence - Equipment financed via lease and rental can be upgraded and updated allowing you to take full advantage of technology improvements.
  • Hedge against inflation - Unlike other business expenses such as salaries, finance payments are fixed for the term of the contract, enabling you to budget effectively from year to year.
 
What did they say? Who spoke first? When did they say it?

These are just some of the questions that customers using our products often ask themselves when they are trying to locate and retrieve a call. In general, all recorders will collect calls but finding a call efficiently and effectively is a different story. This is where Multi-Channel Time Line Replay comes in to its own.

A long-standing feature of Electrodata’s voice logging recorders is our unique multi-channel replay feature. This time saving feature is an extremely quick and easy way to spotlight busy or unusual call activity at a glance. It also provides a great overview of your business call flow instantly, without even needing to listen to a single call. 

In Time Line mode (diplayed below), you can replay all the displayed calls simultaneously on screen in surround sound to help you work out who said what? to whom? and when?

If you already own an Electrodata voice logging recorder based on Windows running Maxitrac V1.4 software or above (Including all versions of Advantage and Assurance) then you already have this feature in your system. To enable this view on your recorder, simply place a tick in the "View as Time Line" box at the bottom of the "Filter" dialog box as highlighted in blue in the following screenshot.

 

Once the Time Line Replay is selected, you can control which channels are replayed by toggling the mute button for each individual channel. Alternatively, if you need to zoom to a particular location to get more detail about the call, highlight the appropriate area with your mouse and then click "Zoom" => "Zoom Selection". Hopefully you already knew about this feature but for those of you that  didn't, we hope that you learnt something new about your voice recorder.

To learn more about how this feature can benefit you, please do not hesitate to call or email us for more information.

 

Subscribe to our newsletter