Over the years Electrodata has sold thousands of recorders, both in Australia and overseas. Our large client base includes customers such as Telstra, Qantas, CSR, J.B Were & Son Ltd, Merrill Lynch, ABN AMRO, and most emergency services. The recorders are used in many airports and seaports, including many in Australia, New Zealand, Solomon Islands, Papua New Guinea, Malaysia and Indonesia.

Laminex

To quote Giselle Atgiaras - Customer Service Manger,

"After considering several vendors, we chose the Electrodata ‘Advantage’ recorder and ‘Classic’ server, as it was a cost effective solution with all the features we required, as well as being easy to install and implement. The positive results have been instantaneous."

Cecil Triegaardt, Electrodata BDM, Southern Region, worked closely with Laminex to develop this solution. "Laminex are now achieving a greater level of efficiency and effectiveness during monitoring sessions. The Management team and CSR’s simultaneously listen to recordings and objectively critique the calls, agreeing on any improvements that could be made for next time." Cecil says.

Giselle went on to say, "The system is very simple to navigate and use. Any disputes regarding goods supplied to customers and the accuracy of our orders can be resolved instantly, simply by finding the call and verifying what the customer asked for. In many instances, the system is generating revenue as we can apply any penalties and fees to customers for incorrect orders with 100% confidence."

At first Laminex staff were wary of the ‘big brother’ aspect of the system, but Electrodata’s capacity to include a “do not record” option on their telephone keypad means the agent’s privacy is maintained. This also retains the compliance with call monitoring legislation."

"Overall the implementation of the Electrodata call recording system has been a very positive result for the Laminex Group," Giselle affirmed.

Archerfield Airport

Archerfield Airport situated in South East Queensland being a part of the Brisbane CBD. It is introducing a new airport charging system and has a requirement to record all pilot broadcasts in the local area to the airport.

Prior to discovering Electrodata's products, Richard Kent, Airport General Manager, had to resort to the use of conventional cassette sound recorders. These were cumbersome due to the high number of messages, lacked reliability and the need to determine the time of a recording.

Richard's problems were very neatly solved after he visited Electrodata's web site and downloaded Quiklog 2000, the single channel instant recall recorder .

He quickly got it operational and has since been logging up to 800 transmissions per day. Since it uses open standards, the recordings of Quiklog are readily replayed on any PC. This has proven to be very useful when a customer queries a charge, the transmission can be replayed instantly or even sent by e-mail for their own perusal.

Richard said of Electrodata and its Quiklog product, "Until I became aware of Electrodata's product, I faced a real up hill battle to get our new charging system in place. Since installing Quiklog, it has simplified our process. I use a freeware player to replay messages off site and enter data such as aircraft call sign directly into our accounting package".

Country Fire Authority

The Country Fire Authority of Victoria has approximately 1220 fire brigades strategically located across the State. The CFA brigades attend in excess of 30000 incidents per year. Brigades get called to a variety of different situations, anything from a major bush, forest or grass fire involving thousands of hectares to assisting in a flood situation. Each time a Brigade gets called out to an incident, upon their return, they are required to submit a full report detailing their attendance.

Headquartered in Burwood on the outskirts of Melbourne, the CFA has a small call centre totally dedicated to collecting and processing these brigade reports.

CFA started out with Electrodata analogue recorders and then in 1998 purchased a Maxitrac (48 channels) and a Maxitrac Reproducer, which are still in operation.

Mr. Chris Cowley, Manager, Fire and Incident Reporting System reports that he is delighted with the reliable performance of the centre's Electrodata recorders and for the fast service response from Electrodata when it is needed. He recently reported an esoteric problem related to time zone differences between the recorders and the reproducer. "Electrodata got their design team onto the problem and a solution was recently provided." Chris said.

He went on to say, ?We use the recorders to ensure high standards in our call centre operators and to ensure we have full traceability. For us, reliability and ease of use are important operational factors in choosing a recorder. We have been very pleased with the decision to purchase Electrodata equipment over the years.