VoIP is quickly replacing legacy technology as the telephony choice for many businesses big and small. There are many vendors of VoIP switches like Cisco, Avaya and Asterisk to name a few. Which system to invest in is a decision facing IT Managers that can be quite daunting. It is not only telephony that comes into the equation as there are many additional products that need to be integrated into the basic system to give you a rounded, viable telephony system, that will not only deliver your telephony needs now, but also grows with your business into the future. There is still a lot of confusion about what the cost savings are and one of the issues now coming to the forefront of discussions is that of recording.

There are many ways to record VoIP and a few different protocols available, although SIP (Session Initiation Protocol) is by far the most popular.

There are many reasons companies record their communications, with quality assurance, training and protection from litigation being the main reasons. Setting meaningful training programs and allowing supervisors to monitor agent’s calls has always been one of the major benefits for recording. It is very important that prior to implementing any recording system that careful assessment is made of the analytics available and what value will be gained by purchasing them. Many hours can be spent in training IT staff in using a feature that gives no actual value to the business.

Installing any telephony system is quite disruptive to business. VoIP is no different. Vital hours can also be lost while your new telephone system is integrated with the recording system, which all affects your bottom line. Recording is often not thought of when the phone system is first installed and some VoIP switch vendors have recorder partners that have entered into exclusive contracts and therefore offer recorders that are often not the best solution for your needs, as they try to fit their generic solution into your telephone system rather than offering a solution that suits your requirements.

Electrodata Advantage recorders avoid many of these common problems. The VoIP Call Manager is not affected, using passive “Port Mirroring” to the recorder to allow for installation and operation with no telephone disruption. Electrodata Advantage recorders give you the confidence of 100% duty rating, powerful search, replay and other analytical features. Electrodata Advantage provides the tools to tailor training programs for your agents and business situation, without needing to employ additional IT staff to administer the analytics packages. For more information on how Electrodata recorders can enhance your business please contact us now.

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