These are just some of the questions that customers using our products often ask themselves when they are trying to locate and retrieve a call. In general, all recorders will collect calls but finding a call efficiently and effectively is a different story. This is where Multi-Channel Time Line Replay comes in to its own.

A long-standing feature of Electrodata’s voice logging recorders is our unique multi-channel replay feature. This time saving feature is an extremely quick and easy way to spotlight busy or unusual call activity at a glance. It also provides a great overview of your business call flow instantly, without even needing to listen to a single call. 

In Time Line mode (diplayed below), you can replay all the displayed calls simultaneously on screen in surround sound to help you work out who said what? to whom? and when?

If you already own an Electrodata voice logging recorder based on Windows running Maxitrac V1.4 software or above (Including all versions of Advantage and Assurance) then you already have this feature in your system. To enable this view on your recorder, simply place a tick in the "View as Time Line" box at the bottom of the "Filter" dialog box as highlighted in blue in the following screenshot.

Once the Time Line Replay is selected, you can control which channels are replayed by toggling the mute button for each individual channel. Alternatively, if you need to zoom to a particular location to get more detail about the call, highlight the appropriate area with your mouse and then click "Zoom" => "Zoom Selection". Hopefully you already knew about this feature but for those of you that  didn't, we hope that you learnt something new about your voice recorder.

To learn more about how this feature can benefit you, please do not hesitate to call or email us for more information.