The Shen Neng 1 aground near Rockhampton in 2010

Maritime Safety Queensland – a division of the Queensland Department of Transport and Main Roads – has recently purchased five Electrodata eXperience recorders as part of its plan to upgrade maritime surveillance along 4000 Kms of the state’s coastline.

The recorders are installed in major coastal cities up the coast of Queensland, including Brisbane, Gladstone, Mackay and Cairns. All calls are archived locally to DAT tape with replay possible anywhere on the network.  The versatility of eXperience allows for future upgrading when all recorders will be interconnected for centralised replay and archiving purposes.

May 2011

GigaTrac™ is a major add-on feature that will enhance the performance of Electrodata’s full range of eXperience, Advantage and Assurance recorders. For eXperience, GigaTrac allows any number of eXperience Input Servers to communicate with any number of Archive Servers, thus facilitating better back up of calls at disaster sites.  For Advantage and Assurance, GigaTrac will allow each recorder to archive directly to a network storage device.

GigaTrac features a redesigned centralised SQL database to greatly extend the archiving performance of all recorders, especially when many millions of short calls are to be recorded. Searching for calls can be done from time, date and many other parameters, without the need to know which Input Server captured the call.

In addition, GigaTrac has the ability to transfer calls from long term media, such as library VXA or DAT tapes, to network storage, thus vastly speeding up access times during historical searches.

May 2011

Previous Macquarie Group Executive Director, John Green has been given a call to apply his resturcturing skills in his recent appointment as CEO of Australia's prioneer in call recording, Electrodata Recorders Pty Ltd.

John previously managed Macquarie Group's team of software writers that developed financial derivative products used for risk management systems and pricing tools. John says his "Belief in the quality of Australian software products and experience managing software developers have lead to my appoint as CEO".

Since his appointment, John said he has "Promoted a more outward looking cultire, but with a focus on giving staff more responsibility and a greater sense of ownership" by employing and reshaping staff positions across the company.

Call recording is an essential requirement for emergency services, transportation, call centres and mining. Work safety, lives and money can all depend on critial phone and two-way radio conversations.

The Media Relations officer at Victoria's Emergency Services Telecommunication Authority (ESTA) Wayne Deberadi said "We recieved 1.9 million emergency calls per year". Dr. Stan Baker the owner of Electrodata Recorders said "Our recorders routinely archine and encrypt all of ESTA's sensitive emergency calls for the public's safety and security".

John says his "Vision is to lead Electrodata's proud history of pioneering the voice recording industry in Australia into new investment opportunities that will attract shareholders to participate in future growth". Exporting Electrodata's 'Advantage' and 'Experience' call recorders to South East Asia is one such opportunity.

"The company is also very customer focussed" says John, who is currently working with Cecil Triegaardt, the company's Business Development Manager to expand the customer base from Australia to the Asia PAcific Region. Electrodata Recorders Hong Kong (HK) has been established to export Electrodata call recorders and support the overseas customer base in that region.

Electrodata's Research and development division is working to move the product range forward with enhancements and adoption of new technologies. "We are actively exploring the addition of niche products that complement our product range to offer solutions across the full recording spectrum" said John.

Working with the Department of Transport (Victoria) and Metro Trains Melbourne, Electrodata recently received an order for the installation of a multi-site recording system to service the metropolitan train network in Melbourne. Using its advanced eXperience recording technology, Electrodata was able to offer a distributed recording system that captures calls at three locations using parallel, redundant eXperience Input Servers.  The calls are then sent via the MTM network to parallel redundant Archive Servers at two locations, one being the disaster recovery site.

Inputs are both analogue and VoIP into the eXperience Input Servers.  A challenge was to record directly from a distributed NEC VoIP switch, the SV8500, recently introduced to Australia. Working closely with NEC, Electrodata was able to simulate the switch in its Sydney research labs and develop an interface solution which has proved highly successful.

April 2011