Metro Trains Melbourne

Working with the Department of Transport (Victoria) and Metro Trains Melbourne, Electrodata recently received an order for the installation of a multi-site recording system to service the metropolitan train network in Melbourne. Using its advanced eXperience recording technology, Electrodata was able to offer a distributed recording system that captures calls at three locations using parallel, redundant eXperience Input Servers.  The calls are then sent via the MTM network to parallel redundant Archive Servers at two locations, one being the disaster recovery site.

Inputs are both analogue and VoIP into the eXperience Input Servers.  A challenge was to record directly from a distributed NEC VoIP switch, the SV8500, recently introduced to Australia. Working closely with NEC, Electrodata was able to simulate the switch in its Sydney research labs and develop an interface solution which has proved highly successful.

April 2011