Productivity Tools

Our recorders have a wide range of replay clients with many inbuilt productivity tools to enhance the ownership of your recording system. These features are summarised as follows:
Feature	WebPlayer	Rapid Replayer	Call Reporter	Call Scorer	CallPlayer

Available over Internet	✓
Available over LAN					✓
Launches from desktop icon	✓	✓	✓	✓
Replays call audio & data	✓	✓	✓	✓
Replays call audio & data	✓	✓	✓	✓	✓

Instant recall		✓
Pause, stop and repeat calls	✓	✓	✓	✓	✓
Attached calls to emails	✓		✓	✓	✓
Searches by Agent	✓		✓	✓	✓
Searches by call duration	✓		✓	✓	✓

Displays calls as timelines			✓	✓
Replays multi calls in stereo			✓	✓
Inserts call comment	✓		✓	✓
Searches by comment	✓		✓	✓
Optional banking security	✓	✓	✓	✓

Password protected usage	✓	✓	✓	✓	✓
Concurrent multi-user access	✓	✓	✓	✓
Saves calls to network	✓	✓	✓	✓	✓
Attaches calls to emails and sends	✓	✓	✓	✓
Shows call statistics			✓	✓

Shows agent or group efficiency			✓	✓
Exports stats in Excel format			✓	✓
Allows agent and call assessment				✓
Displays assessment scores				✓
Record on/off on demand		✓
Hardware independent	✓
Click here to download your Productivity Brochure. (Requires Acrobat Reader.)