Emergency Services

We have been assisting emergency services since 1970 to minimise call handling errors, improve staff efficiency and assist investigations through the recording of voice communications and associated call data. With our voice logging recorders you may:

• Review last calls with a single mouse click.
• Securely replay archives using any computer.
• Quickly search and find all calls covering an incident
• Create a scenario of relevant calls and replay them in sync.
• Search for and replay calls from anywhere on the LAN/WAN or Internet
• Store multiple archives at separate sites (e.g. main and DR centres)
• Store to SSD or network storage.
• Record two-way radio and/or telephone calls.
• Interface to any modern CAD or CRM system using web services.

Our innovative range of call recording and quality assurance products can interface to virtually any telephone, radio or VoIP system you may be using. In this way we have helped thousands of organisations around the world where the spoken word is important.

The Service team provide around the clock support to such customers as Emergency Services. Included is remote access so that any issues can be addressed as quickly as possible from our North Ryde offices. In most locations we provide full redundancy with no single point of failure